Question 1

How does Hwy Haul’s AI agent verify carrier compliance?

Accepted Answer

Our AI agent runs real-time compliance checks by integrating directly with FMCSA and Highway. If you use Highway, just provide your API key and the agent will perform instant eligibility checks during every carrier interaction. Carriers that don’t meet your compliance criteria are automatically disqualified, ensuring only qualified carriers are considered for your loads.

Question 2

How does your agent integrate with existing TMS workflows?

Accepted Answer

Most modern TMS platforms support APIs. Our AI Agent integrates directly with your TMS through secure API calls. As long as we receive your API specification documents and API keys, our team can build the integration required for the load-booking workflow.

Question 3

How does your pricing work?

Accepted Answer

We offer flexible tiered pricing models: per load, subscription, or hybrid. Book a demo to learn what works best for your operation.

Question 4

How do you handle data security and privacy?

Accepted Answer

We are fully cloud-based, and each customer’s data is privately secured and never shared with other customers or outside parties, including the Hwy Haul team.
While we operate a small brokerage, we are a software-first AI company. Our brokerage serves as a live testing environment for the technology we build, and we are not focused on growing it. This ensures our incentives are aligned with building powerful, secure tools for our customers.

Question 5

What happens when something goes wrong with a shipment?

Accepted Answer

If our AI detects that a shipment is at risk or something goes wrong, it immediately escalates the issue to your team.
You stay in control. The agent flags the problem, provides full context, and ensures your team can step in quickly to resolve it.

Question 6

How long does it take to get started?

Accepted Answer

Most customers can be up and running within 24–48 hours.
Timelines depend on the specific agent and services you choose, as well as any integrations required. Book a meeting with our team to get a tailored setup timeline for your operation.

Question 7

How are freight brokerages actually using AI in 2026?

Accepted Answer

Freight brokerages are using AI for repetitive operational work like carrier outreach, check calls, tracking, appointment scheduling, email handling, pricing, and status updates. Miles is built around that same idea: automate the repetitive work around a load, while keeping people focused on relationships, exceptions, and judgment.

Question 8

Can freight brokers use AI without replacing their TMS?

Accepted Answer

Yes. Freight AI does not require replacing the transportation management system a brokerage already uses. AI agents can operate alongside existing systems and automate specific workflows around the load. Hwy Haul's approach is to connect AI-driven workflows with existing freight operations so teams can automate communication, tracking, and scheduling without rebuilding their technology stack.

Question 9

How much time can automation save per freight load?

Accepted Answer

Across the industry, a typical load carries about 3.5 hours (210 minutes) of manual work spread over roughly 25 touchpoints: quoting, covering, dispatching, check calls, tracking, and paperwork. Miles can remove up to 75% of that manual touch time by automating the repetitive communication and system updates around each load. At 250 loads per week, that is hundreds of hours of manual work returned to the team every week.

Question 10

Can AI agents manage multiple loads at the same time for freight brokerages?

Accepted Answer

Yes. AI agents run repetitive workflows across many loads simultaneously rather than requiring an operator to complete every step one load at a time. Hwy Haul's Miles agents can conduct 20-30+ carrier calls at once, allowing carrier outreach, tracking, and scheduling to happen in parallel across the entire load board.

Question 11

How can AI reduce manual tracking and check calls for freight brokers?

Accepted Answer

AI freight tracking combines shipment information with automated carrier communication to continuously monitor the progress of every load. Hwy Haul's Miles runs automated tracking and check-call workflows, updating the system of record as it goes, so operations teams focus only on the loads that actually require their attention.

Question 12

How can freight brokers automate appointment scheduling?

Accepted Answer

AI appointment scheduling automates the repetitive back-and-forth of arranging pickup and delivery appointments with facilities. An agent uses load information to request available times, confirm the appointment, and write the details back into the workflow. Hwy Haul's Miles automates these scheduling workflows as part of the broader load lifecycle, including facilities that book over email.

Question 13

Which freight brokerages are using AI today?

Accepted Answer

AI is already in use across freight, especially by larger brokerages and logistics companies for pricing, tracking, carrier sourcing, calls, and operations support. Smaller and mid-sized brokerages are increasingly adopting third-party platforms instead of building their own AI systems. Hwy Haul is one option for teams that want to introduce AI without replacing their existing operation.

Question 14

What are the best AI tools for freight brokers?

Accepted Answer

The best tool depends on the problem you are trying to solve. Some focus on voice, some on tracking, some on pricing, and others cover several workflows. The main thing to look for is whether the AI can actually complete work, not just give suggestions. Miles works across calls, email, SMS, tracking, scheduling, and connected freight systems, end to end.

Question 15

What AI agents are available for freight brokerages?

Accepted Answer

Some freight AI agents are built for one specific task, such as carrier calls or track and trace. Others are designed to work across several parts of the load lifecycle. Miles is a broader freight operations agent workforce, handling communication and repetitive workflows across multiple channels and systems, from booking through settlement.

Question 16

Can AI agents handle carrier check calls for freight brokers?

Accepted Answer

Yes. AI can call carriers or drivers, collect an update, understand the response, and record the result in the system of record. If something unusual comes up, such as a breakdown or missed appointment, the workflow escalates to a person instead of treating every load the same. Miles is built for exactly that workflow.

Question 17

Can AI agents negotiate with carriers over phone or email?

Accepted Answer

Yes. Miles can collect rates, negotiate within customer-defined guardrails, and handle routine back-and-forth over phone or email. Every negotiation is recorded and transcribed, giving teams full visibility and the ability to step in whenever they choose.

Question 18

Can AI agents make calls, send emails, and update a TMS automatically?

Accepted Answer

Yes, and this is the biggest difference between an AI agent and a chatbot. An agent can call a driver, collect an ETA, update the load, send the customer an update, and continue the workflow without anyone manually moving information between steps. Miles does exactly that across calls, email, SMS, and connected freight systems.

Question 19

Can AI agents schedule freight pickup and delivery appointments automatically?

Accepted Answer

Yes. An agent uses load information to request or book appointment times, follow up until confirmed, and return the appointment details into the workflow and the TMS. Miles automates appointment scheduling as part of the broader load lifecycle, removing the manual back-and-forth entirely.

Question 20

Can AI automate track and trace for freight brokers?

Accepted Answer

Yes, and good track and trace should do more than show where the truck is. If a truck stops unexpectedly or a load looks delayed, the agent contacts the driver, understands what happened, updates the TMS, and flags the exception. Miles connects tracking and driver communication so teams stop chasing every load and focus on the ones that need attention.

Question 21

How many carrier calls can an AI agent handle at once?

Accepted Answer

Miles agents can conduct 20-30+ carrier calls simultaneously, and the ceiling scales with volume rather than headcount. Where a human operator works one call at a time, agents work the whole load board in parallel: sourcing capacity, collecting updates, and confirming appointments at the same moment.

Question 22

How can a freight brokerage handle more loads without adding more headcount?

Accepted Answer

As volume grows, so do the calls, emails, tracking updates, and appointments. AI absorbs that repetitive work so the team's workload no longer grows in lockstep with load count; operators using Miles can handle up to 4x the loads by keeping judgment calls and relationships while agents run the execution. Peak season becomes a software problem, not a hiring problem.

Question 23

What is the difference between freight automation software and an AI agent?

Accepted Answer

Traditional automation follows fixed rules. An AI agent understands context and decides what should happen next. Instead of simply sending a scheduled message, an agent collects an update, understands the response, updates the system, and continues the workflow, escalating to a human when judgment is required.

Question 24

What should a freight brokerage look for when choosing an AI automation provider?

Accepted Answer

Book a demo and watch the AI work in your actual workflow, not a canned one. Look for agents that complete work end to end, write into your existing systems, keep a full audit trail, and put humans in the loop on exceptions. With Miles, the goal is to fit the operation you already have, not add another disconnected tool to manage.

Frequently Asked Questions

About Hwy Haul & Miles

Freight Automation & AI

Ready to Work
Smarter with Miles.

Frequently Asked Questions

About Hwy Haul & Miles

Freight Automation & AI

Ready to WorkSmarter with Miles.

Ready to Work
Smarter with Miles.